Questions
Straight answers about the videos, ordering, pricing and what we don't do yet.
I already have a menu. Do I have to type it all in?
No. Upload photos or a PDF of your printed menu, or paste the link to your website or online menu. We read it and copy every section, dish, description and price, plus your brand colours, fonts and logo. Check the result and edit anything in seconds.
Will the menu look like my brand?
Yes. Your menu uses your colours, your logo and the closest match to your fonts. We pick them up from your menu or website, or you choose them yourself, and you can change them any time.
Is the food in the video real?
Yes. Every video starts from your own photo of the dish you serve. We change the light, the angle and the background, never the food: no extra ingredients, no bigger portions, no different plate. A check compares the studio photo with your photo before the video is made, and you approve every clip before guests see it. If one looks wrong, re-make it.
How do guests order?
They scan the QR code on their table, tap a dish to watch it, tap "Add to order", then "Send to kitchen". The order appears on your order screen with the table number, any notes and a sound. Guests pay your staff as usual.
Do you take a cut of orders?
No. There is no commission and no card fee, because guests pay your staff the way they do today.
Will it be slow on restaurant Wi-Fi?
Each video is about 0.5 to 0.9 MB and only loads when a guest opens it. A still image shows first, and if a video can't load the dish photo shows instead, so the menu always works.
Do I still need a paper menu?
Keep it. Some guests prefer paper. The QR code is the reason to look closer: it shows what the paper menu can only describe.
Do guests need an app?
No. They point their phone camera at the code and the menu opens in the browser.
What happens when a dish changes?
Upload a new photo and make a new video. Adding, editing and hiding menu items is always free. New videos come from your monthly allowance.
What if I don't like a video?
Every dish gets one free re-make. You can also pick a different look, like a close-up orbit or a top-down view.
Does it connect to my POS?
Not yet. Orders show on our order screen, which runs on any tablet, phone or computer, and your staff enter them into your POS as they do today.
Can the menu be in other languages?
Not yet. You can write dish names and descriptions in any language you like.
Can I cancel?
Yes, any time from your billing page. The monthly plan stops at the end of the month you've paid for. If you're not happy with your videos within 14 days, we refund the setup fee.
Something else? Email hello@qrvideomenu.com.
Put your best dishes in motion tonight
Start free with 2 dish videos. No card, no call, no app for your guests.